TERMS AND CONDITIONS
Company: Hit izbor, obrt za usluge, proizvodnju i trgovinu (hereinafter AMALGAMGLASS.COM)
Address: Zadvorska ulica 1. odvojak 20, 10257 Brezovica,
Contact: +385 91 588 1341
IBAN: HR9723600001102441163 (Zagrebačka banka)
Swift code: ZABAHR2X
GENERAL TERMS AND CONDITIONS
The holder of all rights on the website www.amalgamglass.com is HIT IZBOR, a trade for services, production, and trade, owner Irena Poje-Oxenham (hereinafter: AMALGAMGLASS.COM) who through this site provides a sales service through - Webshop (hereinafter: Webshop). By using the Webshop service and all associated sites and services on the domain www.AMALGAMGLASS.COM. it is considered that consumers are at all times familiar with these Terms and conditions (hereinafter: the Terms), and that they fully understand and accept them.
Please read these General Terms and Conditions, carefully before using the website www.AMALGAMGLASS.COM for the purpose of purchasing products advertised on it or obtaining information about a particular product. If you have any questions, please contact us by e-mail: email@example.com
By accessing the website or using any part of its content, the user accepts the General Terms and Conditions of the website, as well as all other rules and conditions of use of the website and the services provided through it. Users agree not to use the Website in a manner that harms authors or third parties and accept all risks of using the Website and the Services. If the user does not agree with the above, he is obliged to stop using the website and the services provided through it.
The content of the website is protected by copyright. Modification, rental, sale, or distribution of content is possible only with the prior written permission of AMALGAMGLASS.COM. Users use the website at their own risk. AMALGAMGLASS.COM is in no way responsible for any damage that the user may suffer using the website. The authors and other natural or legal persons involved in the creation, production, and distribution of the website are not liable for any damage resulting from the use or inability to use the same.
AMALGAMGLASS.COM reserves the right to deny access to the website to users if it is assessed that it is being used inappropriately. AMALGAMGLASS.COM reserves the right to deny access to the Website to anyone, based on its own estimates. The user undertakes to use the website in a way that does not jeopardize resources and services in their entirety. Improper use of the website is prohibited and results in the termination of access to the same.
AMALGAMGLASS.COM reserves the right at any time and without prior notice to modify, supplement or discontinue any part of its business, including the website, or any part thereof, services, subpages, or services provided through them. The right in question includes, but is not limited to, changes in the time of availability of content, the availability of new data, the method of transmission, as well as the right to access or use the website.
It is the duty and obligation of the user to use the website in accordance with positive regulations and general moral and ethical principles.
GENERAL PROVISIONS OF THE TERMS OF SALE
These Terms apply to the rights and obligations related to the purchase of products through the Webshop and the rights and obligations arising from the conclusion of the Distance Selling Agreement (hereinafter: the Agreement) between the consumer as the end customer and Webshop. The provider of the internet sales service through the Webshop AMALGAMGLASS.COM IS HIT IZBOR, Zadvorska ulica 1. Odvojak 20, 10257 Brezovica, Zagreb, OIB: 05252335875.
We instruct users to familiarize themselves with these Terms and Conditions before purchasing and to check them regularly, to be aware of all user rights and obligations. AMALGAMGLASS.COM reserves the right to change these Terms, including product prices as well as special offers, at any time without prior notice and will not be liable for any possible consequences arising from such changes. These changes take effect upon publication on this website.
The use of Webshop services is approved exclusively for adults. The use and use of the Webshop by children or minors are not allowed and parents and/or guardians are obliged to take care of it, otherwise, they assume all rights and obligations arising from such use, AMALGAMGLASS.COM is not responsible for any consequences of such use. The buyer is responsible for the accuracy and completeness of the data entered during registration and purchase. If there is any change in the information you entered during the purchase, please notify us as soon as possible of the changes via e-mail: firstname.lastname@example.org
The webshop does not guarantee that the photos of the product fully correspond to the appearance of the product itself. The photos are illustrative and do not have to fully match the actual look even the content of the product and the customer cannot advertise such products on that basis.
CONCLUSION OF THE CONTRACT
These General Terms regulate the relations between the User, the Buyers of WebShop AMALGAMGLASS.COM and the Seller, and in relation to the terms and manner of ordering products, product prices, payment methods, warranty, complaints and returns, delivery of goods, the confidentiality of personal data and other issues related to the use of the AMALGAMGLASS.COM Web Shop and online shopping, all in accordance with applicable regulations, primarily the Trade Act, the Electronic Commerce Act and the Consumer Protection Act, taking into account, in particular, the principles and provisions of EU directives and in accordance with the law of the Republic of Croatia.
The contract for the sale of products between the Buyer, who is a consumer or any natural person, and the Seller is concluded when the Seller receives an email containing a statement from the Buyer that he accepts the offer at the time of ordering the product.
Concluding a Purchase Agreement through the AMALGAMGLASS.COM. website is the conclusion of a distance contract where funds are used without the simultaneous physical presence of the seller and the buyer, such as the Internet and e-mail.
All content of the Web Shop AMALGAMGLASS.COM website as well as the General Terms and Conditions are subject to changes and additions by the Seller and come into force on the day of publication on the website, and Users and Buyers are obliged to review the content of each visit. . The Seller does not bear any responsibility for the failure of the User or the Buyer to do so.
The Seller may terminate the Purchase Agreement if the Buyer does not pay the sale price by one of the ways of payment offered at AMALGAMGLASS.COM pages and is not obliged to deliver the product until the moment of receipt of the purchase price. If for some reason the buyer does not receive the delivery and it is returned to the seller, the sender will repeat the delivery, and the buyer will bear the costs of the new delivery.
AMALGAMGLASS.COM reserves the right not to deliver the order if there is a suspicion of misuse.
An integral part of these Terms and Conditions are the General Terms and Conditions for the Protection of Personal Data.
The content of the AMALGAMGLASS.COM website is available in Croatian and English. The official language for concluding sales contracts is Croatian.
THE CONTRACTING PROCESS
The purchase is made on the AMALGAMGLASS.COM website by filling out the form provided. When filling out the form, the buyer is obliged to enter all the information required of him. The purchase can be made with the confirmation of the buyer that he has previously read and understood the Terms and Conditions and that he has agreed to them and that he is aware that this is an order with an obligation to pay.
If AMALGAMGLASS.COM is unable to deliver any of the ordered products for any reason, the AMALAGAMGLASS.COM employee will contact the customer by phone or e-mail for the purpose of agreeing on the delivery of a replacement product or possible cancellation of the ordered product.
The purchase is made by ordering available products that the customer chooses based on the photo and basic description. The photographs are illustrative in nature and do not always correspond to the available products in all details.
Product search is possible by different criteria. By entering a certain term in "Search", products related to the specified term will appear.
The customer selects products from the product catalog AMALGAMGLASS.COM, which is arranged according to product types.
Click on the "Add to cart" icon to add the selected product to the cart. By placing the product in the cart, the product is not reserved or ordered, or purchased. The customer can continue to add products by clicking on "Continue shopping" or review the cart by clicking on "View cart" or complete the product selection process by clicking on "Checkout". When the customer completes the product selection process, clicking on "Checkout" will be redirected to the page where he selects the payment method, delivery method, puts additional notes if any, and marks the appropriate box if he wants an R1 (business account). It is not possible to continue the purchase without marking the box "I agree with the Terms and Conditions" by marking which the customer confirms that he has read and understood these Terms and Conditions and that he agrees with them by marking the box "I am aware that the order includes payment". By clicking on "Change cart contents" the customer can change the cart contents. If the customer agrees with the purchase of products that are in the cart, he can click on the "Pay" icon. After the customer, by clicking on the "Pay" icon, executes the order, and the same number, which confirms that the customer's order has been received in the processing process.
The customer will be notified by email of the order confirmation (a receipt of an email containing the customer's offer) and details of delivery. Products can be picked up by arrangement with AMALGAMGLASS.COM. When purchasing, please indicate this in the field provided or contact us at email@example.com.
If the buyer has not received the purchase confirmation by e-mail within 72 hours or it is not possible to access the service in the manner specified in the e-mail, he is obliged to contact the seller at the e-mail address firstname.lastname@example.org
PRODUCT PRICE, METHOD OF PAYMENT
The buyer undertakes to pay for the ordered products by one of the following payment methods:
PayPal- you can use PayPal platform for your payment.
E-banking or general payment slip - If you choose this method of payment you will receive by e-mail the payment information, including the account number to which the customer should pay the order amount, after which you need to submit a payment confirmation to our email address: email@example.com within a specified period which will be specified in the email.
All product prices represent retail prices and are expressed in HRK. The price in other currencies is of an informative nature. Featured retail prices are valid at the time of receipt of the order and include all taxes and levies.
The buyer is obliged to request the R1 (business accounts only) invoice when fulfilling the order, subsequent requests for the R1 invoice will not be accepted.
Delivery anywhere in the world and the speed of delivery depends on the delivery service. The products will be delivered within 7 days up to 3 weeks after the ordering process is complete, depending on the location of the buyer.
All delivery will be processed via Croatian Post and via courier service of our choice.
For customers from all over Croatia, delivery for all orders over 700 KN is free.
The goods are sent the working day after the payment is confirmed.
For deliveries that do not meet the free requirement, delivery is charged depending on the weight and size of the product.
Shipping costs are paid in full by the buyer unless otherwise stated on the website AMALGAMGLASS.COM.
AMALGAMGLASS.COM sends products to domestic and international addresses provided the product is paid for and it is possible to find a courier service to make the delivery.
Buyers are obliged to pick up and inspect the shipment before the supplier or before the seller AMALGAMGLASS.COM, all to avoid subsequent complaints due to the possibility of damage to the shipment during transport and delivery.
If AMALGAMGLASS.COM is unable to deliver the ordered product, it will notify the customer. The customer can cancel the order or wait for the availability of a similar product. If AMALGAMGLASS.COM is not able to deliver the product within the agreed period, it notifies the buyer, who is obliged to leave him a subsequent reasonable period for the fulfillment of the sales contract.
If the customer does not take over the product or refuses to take over the product without a valid reason, AMALGAMGLASS.COM reserves the right to demand reimbursement of handling, transportation, and other possible costs.
DECLARATION OF RETURN OF GOODS
We hope that you are happy with the items you have received, but if for some reason you would like to return them please contact us immediately at firstname.lastname@example.org
Return of undamaged products is possible within a maximum of 14 days from the date of receipt of delivery. Custom-made products are an exception and are not eligible for return and replacement. You will be notified during the ordering process. Sale items are not refundable.
We need you to contact us by e-mail and explain the reasons for the return or replacement. If you want to return or replace it, the product must be unused and undamaged in the original packaging and with the attached invoice and the buyer bears the cost of postage. AMALGAMGLASS.COM will, upon written request for refund or replacement, return the funds to the user's account or replace the product with a new one within fourteen (14) days from the date of receipt of the returned product.
If no replacement product is available, only a refund is possible. Return of delivered products is made by delivery to the address: HIT IZBOR, Zadvorska ulica1. branch 20, 10257 Brezovica. The buyer bears all return costs.
The user is obliged to return the delivered products in the condition in which they were delivered, undamaged, unused, and in the original packaging with the original invoice.
Original and return postage is not refundable.
HIT IZBOR is the owner of AMALGAMGLASS.COM.
Cookies in the user's browser enable HIT IZBOR to ensure the operation of all functions of the Internet portal, to adopt certain content specifically for each user, and to constantly improve the Internet portal by analyzing visits.
WHAT IS A COOKIE?
A cookie is information stored on a user's computer by a website he has visited. Cookies usually store user settings, web page settings, such as preferred language or address. Later, when the user reopens the same website, the internet browser sends back the cookies that belong to that page. This allows the HIT IZBOR to display information tailored to the needs of each individual user.
Cookies can store a wide range of information including personal information (such as a user's name or email address). However, this information can only be stored if the user allows it - websites cannot access information for which the user has not given permission and cannot access other files on the user's computer. The default activities for saving and sending cookies to users are not visible. However, the user can change his Internet browser settings so that he can choose whether to approve or reject requests to save cookies by deleting saved cookies automatically when closing the Internet browser and the like.
Types of cookies:
Persistent or saved cookies remain on your computer after you close your Internet browser program. With them, Internet sites store information, such as login and password, language settings, or cookie settings, so you don't have to re-enter them each time you visit. Persistent cookies can stay on your computer or mobile device for days, months, even years.
Temporary cookies or session cookies are removed from your computer when you close your Internet browser. They are used by Internet sites to store temporary data, such as the last few pages you open on the Internet site you are visiting or items in the shopping cart if you are on an Internet site that specializes in Internet sales.
Cookies by source
First party cookies
First-party cookies come from the Internet site you are viewing and can be permanent or temporary. With these cookies, Internet sites can store data that they will use again the next time they visit that Internet site.
Third-party cookies come from other Internet sites that are located on the Internet site you are viewing. With these cookies, other Internet sites can track the use of the Internet on the Internet site you are viewing for marketing purposes.
Cookies by function
Technical cookies - mandatory cookies (always active) - necessary for the functioning of the Internet site and cannot be turned off in our systems. They are usually set in response to your actions that include a request for services, such as cookie settings, login, or filling out forms. You can set your browser to block these cookies or send an alert about them, but in that case, some parts of the page will not work. These cookies do not store any information that could identify you.
Functional cookies (can be turned off) - allow the Internet site to provide enhanced functionality and personalization. They may be posted by us or third-party service providers whose services have been added to our site. If you do not enable these cookies, some of these functions may not work properly.
Marketing cookies (can be turned off) - allow us to record visits and traffic sources so that we can measure and improve the efficiency of our website. They help us find out which sites are the most and least popular.
Hit izbor, obrt za usluge, proizvodnji i trgovinu, owner of website Amalgamglass.com.
Who are we
Hit izbor may collect and use users personal information for the following purposes:
To run and operate our Site
To improve customer service
To personalize user experience
To send periodic emails
We need the following information when you use our website for shopping: Name, address, telephone number and e-mail address.
We only registrate and pass on personal data necessary for delivering the products to you. (If you are passing on information to other companies, you must provide information on this here and specify what and whom you are passing on information. Hit izbor, collects and processes personal information under the existent law on collecting personal data.
What personal data we collect and why we collect it
All personal information saved at the Site will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible.
Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We collect and use information when you shop in our webshop, including expediting your order and registering your preferred functions, etc., as well as sending marketing material and other information on our products and activities if you have given us your explicit consent. Finally, your information can be used to investigating suspicion of fraud.
Information we collect about you:
The personal data collected is name, telephone number, e-mail address, postal address and information on your purchase. For safety reasons, we do not save credit card or other payment information.
We save your e-mail address to i.a. send you an order confirmation as well as notice you when your order has been shipped. Your name and address will show on a label of your package with your order.
When registering to the Site, you have the option not to receive any information from Arcus. If you are on our mailing list, we will send you a newsletter every once in a while when we have some exciting news such as new product launches, sample sales and other events. You are able to unsubscribe automatically if you wish to do so.
Who we share your data with
We only disclosure your information with partners such as freight companies (GLS, HP ) couse it is necessary to fulfil your order.
Hit izbor processes personal data for marketing purposes under the existent laws, including the requirement to collecting your consent before sending out electronic marketing material.
Customer and order data are protected by encryption during transmission and the subsequent storing. The Website uses Secure Socket Layers (SSL), the industrial standard for transmitting information to process your order.
You have the right to, upon request, be informed which information we have registered of you and take exception to a registration according to the personal data protection act. If the information is wrong, incomplete or irrelevant, you have the right to have the information corrected or deleted.
Hit izbor, saves personal data and relevant purchase data for eleven years according to the bookkeeping law.
If you want more information or wish to change your personal data, you are welcome to contact us. You can either write us at our address:
How long we retain you data
The data is registered at Hit izbor, and will be kept for a period of eleven years. Afterwards the information will be deleted. The data controller on Amalgamglass.com is Irena Poje-Oxenham (Head of Legal, owner of the Company).
You have the right to get access to information registered about you. If you believe the information to be incorrect you have the right to have the information rectified. In some cases we will have to delete your data if requested by you. It could for example be if the information is no longer necessary to the purpose we originally needed it for.
Please contact us if you feel your personal data is not processed according to legislation. Inquiries about this must be send to Hit izbor, via e-mail ( email@example.com).
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Our Site may use “cookies” to enhance user experience.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
We keep contact form submissions for 5 years long, for customer service purposes, but we do not use the information submitted through them for marketing purposes.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
If you want more information or wish to change your personal data, you are welcome to contact us. You can either write to us at our address:
Zadvorska 1. odvojak 20, 10257 Brezovica
or contact us via phone +385 915881341 or e-mail: firstname.lastname@example.org
Acceptance of Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
HIT IZBOR, Obrt za usluge, proizvodnju i trgovinu
Owner: Irena Poje-Oxenham
Address : Zadvorska 1. odvojak 20, 10257 Brezovica, Hrvatska
Bank account Zagrebačka bank:
Swift code: ZABAHR2X
How long does it take to post an item to me once an order is placed?We try to keep the website as up to date as possible, but some items are made to order and depending on how busy we are at that time can take 1-2 weeks. This may increase at peak times. If you are ever ordering for a set date, then please contact us first. We can usually accommodate deadlines – but we just need to know first!
How much is delivery?Delivery depends on the weight of items you are buying, and destination so please check the delivery charges at check out.
Do you deliver internationally?We will post anywhere in the world. If you would like to check once again about delivers charges or you are ordering more than 10 kg of items, please contact us so we can set up postage correctly.
How will my items arrive?We are making sure that all our items are package correctly an carefully with a lot of bubble wrap! We recycle packaging materials where we can also to do our bit to help the environment.
What if there is a fault with the item?It is important to consider what is classed as a fault. Each piece of glass is individually handcrafted and created. Due to the nature of kiln work, there can be sometimes small imperfections in the glass such as bubbles, fading, minor marks or some clouding but it is important to realise each piece is unique and not made in factory, and this adds to the handmade feel! If the item unfortunately arrives broken then please contact us to let us know within fourteen days and we will arrange a replacement where possible, or a refund. If it needs to be returned, then you have fourteen days from contacting us in which to do so. Please consider the further conditions below.
What happens if I have changed my mind once the order has arrived?Under the Distance Selling Regulations we accept returns on items if we are informed in writing within fourteen days. The item must not have been worn (i.e., jewellery), or damaged in any way, and all packaging must be returned also. You must pay the return postage and are responsible for the item until it arrives safely back. Please note custom, bespoke, or made to order items are exempt from this returns policy.
What do I need to know about returning an item?If you send an item back because there is a fault, or you’ve simply changed your mind then please package it up very carefully. Please return it in the same way it was sent to you or an equivalent of the same price. Please make sure you obtain proof of postage (POP) from the Post Office. You must pay return postage.
Will my item always look the same as in the photo?No, not always. We do our best to make sure that all items are shown how they really like. It is exceedingly difficult to take a photo of glass with lots of reflection and in some cases, photos will not do a justice to some pieces which are handmade and unique. Some of the colours can very as well.
How do I look after the item I have purchased from you?Glass is generally very low-maintenance and can just be wiped clean. Please do not put glass pieces in a dishwasher. Items of jewellery should be kept out of damp conditions, and never worn in the bath/shower, swimming or similar.
Do you teach other people how to make fused glass items?We certainly do! You can find more information on this here to follow current vailable workshops. The lessons take place in Zadvorska 1. odvojak 20, Brezovica, Zagreb. Contact us for details about dates on +385 91 5881341 or email: email@example.com
How can I be one of the first to find out about new offers, sales, and items?"You can find us on few social medial accounts (Facebook and Instagram) and you can sign up for our mailing list We will not send more the few a year, but they are worth reading. If you sign up your email will only be used for the newsletters, nothing else.
Can I sell your products in my shop/gallery?I am always interested in hearing from you if you feel my products would work well in your store. Please contact me by email: firstname.lastname@example.org
I would like to commission a piece from you, can you do this? "Usually yes. I can make a range of glass items including pieces which are not shown on the website. The best is let me know your requirements and I will get back to you with an answer and an idea of the cost.
Do you offer gift wrapping? Or include personalised messages?I am happy to gift wrap items and include any messages for a cost. Please contact me for details at email@example.com.